Push Notifications for Missed Rostered Shifts help ensure sites are attended on time by alerting managers when no staff have clocked in for a scheduled shift.
When enabled, the system automatically monitors rostered shift start times and notifies managers if a shift appears to be unattended.
How It Works
Once this feature is enabled:
- The system monitors the expected shift start time for each site
- A 15-minute grace period is applied after the scheduled start time
- If no cleaner clocks in within this window, a push notification is sent
- Notifications are sent to the selected management roles for that site
This allows managers to quickly identify and respond to missed or unattended shifts.
How to Enable Push Notifications
- From the homepage, click the gear icon in the top-right corner to open Management
- On the Management page, select Company from the left-hand menu
- Click on the Settings tab
- Scroll to Default Clock-In Settings
- Enable Roster Staff Monitoring for the roles you want to notify:
- Area Manager
- State Manager
- National Manager
- Click Save to apply your changes
Important Notes
- Notifications are only triggered if the rostered user does not clock in within 15 minutes of the scheduled shift start time
- Managers must have push notifications enabled on their mobile devices to receive alerts
Summary
This feature provides real-time visibility of missed shifts, helping management teams respond quickly and maintain service reliability across sites.