--- title: What to Do If You Cannot Log In description: Having trouble signing in? This guide walks you through common login issues, password resets, account activation, and how to contact support. --- [Skip to content](https://help.cleantasker.com/en/knowledge/what-to-do-if-you-cant-log-in#main-content) English Show submenu for translations [Need more help?](https://help.cleantasker.com/en/knowledge/kb-tickets/new?hsLang=en) [![](https://help.cleantasker.com/hs-fs/hubfs/cleantasker-logo-blue-resize-1.png?width=252&height=63&name=cleantasker-logo-blue-resize-1.png)](https://help.cleantasker.com/en/knowledge?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Need more help?](https://help.cleantasker.com/en/knowledge/kb-tickets/new) - [Contact us](mailto:support@cleantasker.com) [Contact us](mailto:support@cleantasker.com) How can we help you? - There are no suggestions because the search field is empty. 1. 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[Login & Access](https://help.cleantasker.com/en/knowledge/everyone?hsLang=en#login-access) # What to Do If You Cannot Log In ## This guide walks you through common login issues, password resets, account activation, and how to contact support. - [Double-Check Your Login Details](https://help.cleantasker.com/en/knowledge/what-to-do-if-you-cant-log-in#check-your-login) - [Reset Your Password](https://help.cleantasker.com/en/knowledge/what-to-do-if-you-cant-log-in#reset-your-password) - [Make Sure Your Account Is Active](https://help.cleantasker.com/en/knowledge/what-to-do-if-you-cant-log-in#make-sure-your-account-is-active) - [Contact Support](https://help.cleantasker.com/en/knowledge/what-to-do-if-you-cant-log-in#contact-support) #### Double-Check Your Login Details Before trying anything else, make sure: - Your **username** is spelled correctly - **Caps Lock** is turned off - You’re using the correct **login page** for the application - There are no extra spaces before or after your email or password If you use a password manager, try manually typing your credentials to rule out any autofill issues. One email can have more than one account. Be sure to use your **username** when logging in. #### Reset Your Password If you’ve forgotten your password or it’s not being accepted: 1. Go to the **Login** page 2. Click **Forgot password?** ![loginPageForgotPassword](https://help.cleantasker.com/hs-fs/hubfs/loginPageForgotPassword.png?width=670&height=338&name=loginPageForgotPassword.png) 3. Enter the username associated with your account 4. Check the inbox of the email address associated with your account for a password reset email - Don’t forget to check your **spam or junk** folder Follow the link in the email to create a new password, then try logging in again. #### Make Sure Your Account Is Active If you’re still unable to log in, your account may not be active yet. This can happen if: - You haven’t completed account verification - Your account was deactivated or suspended - You were invited to the platform but didn’t finish setup Check your email for any activation or verification messages. If you’re part of a team account, confirm with your admin that your access is enabled. #### Contact Support If none of the steps above resolve the issue, our support team is happy to help. When contacting support, please include: - The email address associated with your account - Any error messages you see - A brief description of what happens when you try to log in **Contact Support** by clicking [here](mailto:support@cleantasker.com) or email support@cleantasker.com - [Everyone](https://help.cleantasker.com/en/knowledge/everyone?hsLang=en#main-content) - [Login & Access](https://help.cleantasker.com/en/knowledge/everyone?hsLang=en#login-access) - [Cleaners](https://help.cleantasker.com/en/knowledge/cleaners?hsLang=en#main-content) - [Account setup](https://help.cleantasker.com/en/knowledge/cleaners?hsLang=en#account-setup) - [Using the App](https://help.cleantasker.com/en/knowledge/cleaners?hsLang=en#using-the-app) - [Clients](https://help.cleantasker.com/en/knowledge/clients?hsLang=en#main-content) - [Issue Management](https://help.cleantasker.com/en/knowledge/clients?hsLang=en#issue-management) - [Sites](https://help.cleantasker.com/en/knowledge/clients?hsLang=en#sites) - [Managers](https://help.cleantasker.com/en/knowledge/managers?hsLang=en#main-content) - [Task Management](https://help.cleantasker.com/en/knowledge/managers?hsLang=en#task-management) - [Reports](https://help.cleantasker.com/en/knowledge/managers?hsLang=en#reports) - [Company settings](https://help.cleantasker.com/en/knowledge/managers?hsLang=en#company-settings) - [Commodity Management](https://help.cleantasker.com/en/knowledge/managers?hsLang=en#commodity-management) - [Site Management](https://help.cleantasker.com/en/knowledge/managers?hsLang=en#site-management) - [Client Management](https://help.cleantasker.com/en/knowledge/managers?hsLang=en#client-management) - [User Management](https://help.cleantasker.com/en/knowledge/managers?hsLang=en#user-management) - [Managerial Tasks](https://help.cleantasker.com/en/knowledge/managers?hsLang=en#managerial-tasks) - [Inspection Management](https://help.cleantasker.com/en/knowledge/managers?hsLang=en#inspection-management) - [Admin](https://help.cleantasker.com/en/knowledge/admin?hsLang=en#main-content) - [User Management](https://help.cleantasker.com/en/knowledge/admin?hsLang=en#user-management) - [Application Settings](https://help.cleantasker.com/en/knowledge/admin?hsLang=en#application-settings) - [Site Management](https://help.cleantasker.com/en/knowledge/admin?hsLang=en#site-management) [![](https://help.cleantasker.com/hs-fs/hubfs/cleantasker-logo-blue-resize-1.png?width=252&height=63&name=cleantasker-logo-blue-resize-1.png)](https://help.cleantasker.com/en/knowledge?hsLang=en) Copyright © 2026, CleanTasker